With 5 dedicated staff members and 17 member libraries, the CLC has lots of ideas about how to best serve the libraries and improve patron experience, and the capacity for only a fraction of them. For the past three months, we have been moving our work from a HelpDesk and a long list of projects to the KanBan workflow management method in order to lay bare all of our work, use feedback loops and data to prioritize what’s most impactful, and
get it from backlog to done in a predictable and repeatable way.

We are still building our process and while we have a long way to go, we have already seen marked improvements
in the quality, speed, and consistency of the work that flows through the KanBan boards. Wes Osborn and Kalee Burkett will share about our journey in implementing this new way of working.

Link to Video

The Central Library Consortium recently migrated email notices from the ILS’s built-in solution, a plan-text, static, scanned message, to MessageBee, a much more modern and dynamic solution. In this OH-IUG 2021 session, Wes Osborn and Mike Fields from the CLC will share CLC’s experience and insights about migrating and the results that provided a substantial improvement in quality, information-sharing and customization for libraries, their patrons, and the CLC.

Link to Video

Slides for MessageBee Presentation for OHIUG 2021